As Company Wins Best Growing Insurance Company at 8th Ghana Insurance Awards
Accra, September 5, 2025 – The Head of Claims at Serene Insurance Company Limited, a member of the First Sky Group, Mr. Daniel Nunoo Otoo, has won the coveted Claims Professional of the Year 2024 award at the prestigious 5th Chartered Institute of Insurance Ghana (CIIG) Excellence Awards at a plush ceremony at the Kempinski Hotel in Accra.
The Claims Professional of the Year Award signals Mr. Otoo’s exceptional contributions to the industry through consistency, excellence, and dedication to prompt claim payments, heralding Serene Insurance as the “New Face of Insurance.”
The CIIG Insurance Excellence Awards provide a platform to promote professionalism, integrity, and excellence in the insurance industry. It is designed to ensure that Ghana’s insurance practices align with internationally accepted best practices. The 5th edition underscored CIIG’s commitment to driving sustained growth in the insurance industry, benefiting clients and raising standards of practice across Ghana.
Commenting on the milestone, Mr. Otoo said:
“The recognition marks a proud moment for me, but more importantly, it reflects the collective support, teamwork, and leadership at Serene Insurance. I am reminded that our daily commitment to fairness, diligence, and professionalism in claims management truly makes an impact.”
He further reiterated:
“This award has strengthened my sense of purpose and renewed my motivation to continue upholding the highest standards of excellence, both for our clients and for the growth of Serene Insurance and the insurance industry at large.”
In a related development, Serene Insurance, a leading General Insurance Company and member of the First Sky Group, won the Best Growing Insurance Company for the second consecutive year under the General Insurance category at the 8th Ghana Insurance Awards held at the Labadi Beach Hotel in August 2025.
This recognition comes on the back of an impressive growth curve in gross written premium, increasing underwriting profit, aggressive branch expansion, growing agency and agents’ presence nationwide, a larger client base, and improved claim settlement during the 2024 financial year under review.
Reflecting on the achievement, General Manager for Marketing & Business Development, Nana Yaw Dwomoh, observed:
“This honour is a demonstration of the sacrifice and devotion underpinned by innovation, speed, and agility in delivering insurance products and services within the country, anchored on the belief of a satisfied client telling the good Serene Insurance story to others.”
He further emphasized:
“This acknowledgement confirms our desire to be the New Face of Insurance through strategic deployment of robust, competitive marketing models targeted at satisfying customer needs and meeting expectations, as part of the broader objective to be among the top-performing insurance companies in Ghana.”
Chief Executive Officer of Serene Insurance Company Limited, Mercy Naa Koshie Boampong, also commended the visionary direction from the Board as well as the hard work and loyalty of Management and Staff in consolidating the brand’s presence. She described Serene Insurance’s growth path and laurels as “unprecedented in the history of new entrants in Ghana’s insurance ecosystem.”
Since its inception over seven years ago, Serene Insurance has consistently built a privileged reputation as a provider of reliable and cost-effective insurance products tailored to meet the needs of the insuring public. The company has chalked several milestones, including being adjudged Fastest Growing Insurance Company in 2022, Best Growing Insurance Company, CEO of the Year, Emerging Brand of the Year, and CSR Leadership Award all in 2024.
Serene Insurance’s unrivalled customer service, strong financial base, being one of the most capitalized players in the industry, and inclusive product penetration strategies have positioned it firmly as the “New Face of Insurance.”
About Serene Insurance Company Limited
Serene Insurance, a member of the First Sky Group, counts First Sky Construction—one of Ghana’s largest local construction firms—and Volta Serene Hotel, the only luxury hotel in the Volta Region, as its primary shareholders. Incorporated in 2016 and officially launched in September 2018, Serene Insurance was established to bring innovation, speed, and agility to insurance service delivery, anchored on the belief that a satisfied client tells the good Serene Insurance story to others.
The company’s existence is anchored on four pillars:
(a) building a strong foundation of customer advocates,
(b) ensuring customer experience drives marketing efforts,
(c) prioritizing client satisfaction as the most powerful brand ambassador, and
(d) delivering prompt claims payment as a driver of customer referrals.
Serene Insurance is, indeed, the New Face of Insurance.
Media Contact:
Public Relations Department
Phone: 020 854 3441
📸 Head of Claims, Mr. Daniel Otoo, supported by the CEO and colleagues, receiving the award at the 5th CIIG Insurance Excellence Awards at the Kempinski Hotel in Accra.
📸 General Manager, Business Development & Marketing, Nana Y. O. Dwomoh, and the Serene Insurance team receiving the Best Growing Insurance Company award at the 8th Ghana Insurance Awards at the Labadi Beach Hotel in Accra.
