Accra, October 13, 2026 – MTN Ghana is celebrating Customer Service Month by recognising the customers whose trust, feedback and loyalty have powered 30 years of connection and progress.
Under the theme, “Celebrating You: 30 Years of Progress, Powered by You,” the month-long programme brings together customers, employees and communities for engaging experiences across MTN Ghana’s physical and digital channels. It celebrates the company’s journey so far while renewing its commitment to listening, improving and delivering more meaningful customer experiences.
Throughout the month, customers will be celebrated, rewarded and given more opportunities to shape how MTN serves them. Activities will include interactive engagements at service centres, digital platforms and social media.
Customer Fora and community outreach programmes will provide direct channels for listening and feedback, while a Self-Service Webinar will help customers resolve their needs more quickly and conveniently. Trivia on the MyMTN App and social media, Lucky Seat Challenges and the Wheel of Surprises will also reward customers and make their interactions with the company more engaging.
These activities are designed to equip customers with useful information, improve access to support and turn feedback into better experiences.
A key highlight of the celebration will be “MoMo Made My Business,” an initiative recognising entrepreneurship and the impact of mobile financial services. Three outstanding small and medium-sized enterprise (SME) merchants will be recognised and rewarded for sharing compelling stories of how MTN MoMo has helped their businesses grow, reach more customers and create opportunities. The winners will be announced during the month.
Commenting on the celebration, Jemima Kotei Walsh, Chief Customer Experience Officer of MTN Ghana, said the occasion was an opportunity to appreciate customers for their contribution to the company’s growth and progress over the past three decades.
“This month is about celebrating the people who have powered our progress—our customers. For 30 years, their trust, loyalty and honest feedback have challenged us to keep improving. We are using this occasion not only to say thank you, but also to listen more closely and make every interaction simpler, more seamless and more meaningful,” she said.
She added that delivering excellent customer service required the commitment of every employee across the organisation.
“Every employee has a part to play in creating the experience our customers deserve. As we celebrate together, we are recommitting ourselves to turning customer feedback into action and ensuring that every touchpoint reflects how much we value them,” she said.
The celebration also reinforces customer service as a shared responsibility across MTN Ghana. By bringing employees and customers closer together, the activities will provide practical insights to improve products, services and support while giving customers more opportunities to engage, learn and have their voices heard.
As MTN Ghana marks 30 years of operations, Customer Service Month goes beyond a calendar event. It represents a celebration of shared progress and a renewed commitment to putting customers first.
The company says it remains committed to learning from every interaction and building customer experiences that respond to evolving needs.
About MTN Ghana Foundation
The MTN Ghana Foundation was establised in November 2007 as the vehicle to select and implement MTN’s Corporate Social Investments. MTN Ghana Foundation has three areas of focus-Health, Education and Economic Empowerment. From its inception to date, the Foundation has undertaken 178 major projects across the country.
For more information visit http://www.mtn.com.gh/about-mtn/community/mtn-ghana-foundation
