The Electricity Company of Ghana (ECG) has launched a nationwide initiative, “Operation Keep the Lights On,” set to run from January 15 to January 31, 2025. This campaign aims to recover arrears, inspect prepaid meters, and enforce compliance with regulations governing disconnection. It is a strategic step by the company to address revenue losses and improve service delivery across all its operational areas.
ECG stated that the operation will target customers with outstanding arrears, emphasizing the importance of settling unpaid bills to avoid disconnection. According to ECG, unpaid bills have significantly impacted its ability to deliver efficient and reliable electricity services. The campaign will ensure that customers fulfill their financial obligations, enabling the company to maintain operations and invest in infrastructure improvements.
An integral part of this initiative is the inspection of prepaid meters nationwide. ECG officials will conduct thorough checks to identify issues such as tampering, irregular connections, and faulty meters. The company aims to ensure that all prepaid meters are functioning correctly and that customers are being billed accurately. This measure is expected to promote fairness, transparency, and accountability in electricity consumption and billing practices.
The company also warned against illegal practices such as self-reconnection by disconnected customers. Self-reconnection, ECG stated, is a criminal offense under Legislative Instrument (LI) 2413. This law prohibits unauthorized reconnections and prescribes severe penalties for offenders. ECG has urged customers to respect the law and follow due process for reconnection to avoid legal consequences.
To ensure the success of “Operation Keep the Lights On,” ECG is deploying a dedicated team of professionals across its operational areas. These teams will work tirelessly to recover arrears, carry out meter inspections, and enforce compliance. ECG has assured customers that its staff will operate with the highest level of professionalism and ethical standards. The company has also established mechanisms for reporting misconduct by its personnel to maintain accountability throughout the campaign.
During the campaign period, ECG’s regional and district offices will provide limited essential services as the majority of resources will be dedicated to supporting the operation. Customers requiring assistance have been advised to contact ECG’s customer service centers for urgent matters. The company has also called on customers to plan their visits to ECG offices accordingly.
ECG has emphasized its legal right to access customer installations for inspections and maintenance. This mandate, the company stated, is crucial for ensuring the safety and reliability of Ghana’s electricity supply system. By conducting routine inspections, ECG aims to identify and resolve potential issues before they escalate, thereby enhancing the overall efficiency of its operations.
The company has also appealed to the general public to support the initiative. ECG believes that achieving sustainable electricity delivery is a shared responsibility that requires the cooperation of all stakeholders. Customers, government agencies, and civil society organizations all have a role to play in ensuring the success of the campaign and the long-term stability of Ghana’s electricity infrastructure.
“Operation Keep the Lights On” represents ECG’s commitment to addressing challenges that hinder effective service delivery. By recovering arrears, ensuring accurate billing, and promoting compliance with disconnection regulations, ECG aims to create a more efficient and reliable electricity distribution system.
The initiative also seeks to raise awareness about the importance of adhering to the rules governing electricity usage. ECG has urged customers to take the campaign seriously and to fulfill their obligations promptly. Customers are encouraged to pay their bills on time, report any irregularities, and cooperate with ECG officials during the operation.
ECG has also reiterated its commitment to addressing customer concerns and resolving issues promptly. The company has assured the public that it will continue to invest in modern infrastructure and innovative solutions to enhance service delivery. “Operation Keep the Lights On” is part of ECG’s broader strategy to transform its operations and improve the customer experience.
As the campaign progresses, ECG plans to engage with stakeholders through community outreach and public education initiatives. These efforts are aimed at fostering greater understanding of the company’s operations and building trust between ECG and its customers. By strengthening these relationships, ECG hopes to create a supportive environment for achieving its goals.
The company has called on customers to view the initiative as an opportunity to contribute to the development of Ghana’s electricity sector. ECG believes that by working together, stakeholders can overcome the challenges facing the sector and pave the way for a brighter and more sustainable future.
In conclusion, “Operation Keep the Lights On” is a bold and necessary step by ECG to address critical issues affecting its operations. The campaign underscores the company’s dedication to improving service delivery and ensuring the sustainability of Ghana’s electricity infrastructure. Customers are encouraged to support the initiative by fulfilling their obligations, cooperating with ECG officials, and adhering to the rules governing electricity usage. With collective effort, ECG believes that it can achieve its mission of providing reliable and efficient electricity services to all Ghanaians.
